Scott Oseychik, formerly of Microsoft's customer problem response team, has moved on to new things: he's now a stand-up comedian. No, really. I have no idea if he's funny or not, but he was very helpful in explaining the intricacies of the Exchange 2000 and 2003 transport engines when I was writing about them. I wish him luck (and I'll go see him if he's in Detroit, Toledo, or the surrounding area!)